March 14, 2020 - Responsibilities: Receiving and distributing incoming phone calls. Meeting guests and clients of the fitness club. Working with a cash register. Requirements: Communication skills. Competent speech Hospitality. Punctuality. Minimum 6 months of experience required...
March 12, 2020 - Responsibilities: Meeting guests and club members Issuing keys Working with a cash register Consulting Club Members about additional services and issues of interest Resolving conflict situations, working with complaints Daily reporting...
March 10, 2020 - Responsibilities: Meeting clients. Resolving conflict situations. Sale of goods and services at the reception desk. Fulfillment of the sales plan. Maintaining cash discipline. Compliance with shelf life of reception goods. Requirements: Responsibility and politeness Competent...
March 9, 2020 - Responsibilities: Working with Fitness Club clients at the reception Receiving incoming calls Consulting on Club services Working in CRM Maintaining internal reporting Requirements: Competent, well-delivered speech Activity Ability to work in a team Stress tolerance...
March 5, 2020 - Responsibilities: Opening and closing of a fitness club; Reception duty; Consulting potential and current club members; Ensuring a high level of satisfaction with the service of guests and club members Requirements: experience in service...
March 16, 2020 - Responsibilities: Interaction with Club Guests (meeting, informing about promotions and services, preparing a package of documents - maintaining a database for each Guest, telephone and correspondence) in compliance with etiquette; Booking and cancellation of booking of Club services; ...
March 4, 2020 - Come on Gym is opening a vacancy for Club Administrator! Aviapark - m. CSKA Vegas - m. Myakinino Comeongymfamily is: A young network of fitness clubs with ultra-new equipment and first-class training programs: strength, functional, aerobic, crossfit, ...
March 4, 2020 - Requirements: Fitness club AQUA YUNA-LIFE invites you to the vacant position of Reception Administrator. Having experience working in a fitness club will be a plus, but its absence is not critical. We will teach you everything! Functions: Meeting clients at the reception of the fitness club...
March 4, 2020 - Fitness club AQUA YUNA-LIFE invites you to fill the vacant position of Reception Administrator. Having experience working in a fitness club will be a plus, but its absence is not critical. We will teach you everything)) Functions: Meeting clients at the reception of the fitness club. Control...
March 4, 2020 - Responsibilities: Meeting guests of the Fitness club; Reception and distribution of calls; Resolving conflict situations; Compliance with corporate standards of customer service quality; Interaction with all departments; Organization of the workplace, guidance...
March 2, 2020 - Timiryazevskaya metro station, Fonvizinskaya, Petrovsko-Razumovskaya st. Yablochkova Responsibilities: Customer service sports club. Sale of bar products (piece goods) and additional club services. Requirements: EXPERIENCE IN WORKING WITH THE 1C:8 PROGRAM o WELCOME Ability...
March 12, 2020 - Responsibilities: - presentation of the club and services; - work with the client base; - receiving incoming and outgoing calls; - information support of the client base; - filling out reports. Requirements: 1 year of work experience, desire to work and develop in this field...
March 11, 2020 - Responsibilities: Presentation of the club and provision of competent advice on the services provided; Conducting telephone conversations; Selling service packages for training; Reporting, cash management, work in 1C; Organization of work process (order...
February 28, 2020 - Fitness club AQUA YUNA-LIFE invites you to fill the vacant position of Reception Administrator. Having experience working in a fitness club will be a plus, but its absence is not critical. We will teach you everything! Functions: Meeting clients at the reception of the fitness club. Control...
February 28, 2020 - Responsibilities: Administration of the Fitness Club and interaction with staff. Customer service. Regular audit of the Club’s range of related products and preparation of orders. Sale of Club fitness services. Receive incoming calls and...
March 10, 2020 - Responsibilities: Meeting Guests and Club Members, registration in the club program. Receive incoming phone calls. Service work with clients. Maintaining documentation and reporting, servicing club clients at the cash desk, maintaining client cards, ...
March 12, 2020 - Fitness club Milon is looking for an administrator for the club "Milon on Tsvetnoy Boulevard". We are looking for a purposeful, responsible employee who can easily find a common language with new people. Responsibilities: meeting clients and conducting club presentations, consulting...
March 7, 2020 - Responsibilities: meeting clients, issuing/receiving keys to locker rooms, receiving and distributing incoming calls, providing the necessary consultations and the proper level of service to club members, monitoring the compliance of the presented club card and identity...
March 7, 2020 - Responsibilities: Administration of the studio Meeting clients, presentation of the fitness studio and training format Maintaining a client base Active sales Incoming and outgoing calls Selling subscriptions and additional services Working with the CRM system...
February 20, 2020 - An administrator is required for the fitness club "Sparta" on Pervomaiskaya. Responsibilities: - work with the client database; - sale and renewal of subscriptions; - incoming/outgoing calls (no cold calls); - meeting clients and presenting the club;- consulting...
March 12, 2020 - To the G8 fitness club at the address: Polezhaevskaya metro station, Marshala Zhukov Avenue - Reception Administrator required Conditions: - schedule 4/2 half days, 2 days off - 2 days from 07:00-16:00 2 days from 16:00-24:00 Salary advance + basic salary, no delays + paid...
March 10, 2020 - A large chain of fitness clubs announces a competition for the vacancy “Administrator-cashier in a premium class fitness club and spa.” Requirements: well-delivered speech, customer-oriented knowledge English language, conversational level, positive attitude, stress resistance, ...
March 2, 2020 - Responsibilities: Working with clients Analysis and sales report Opening/closing of the club and cash register. Meeting clients, issuing keys, solving all current administrative issues. Registration of clients, club cards Answering telephone calls. Accounts with clients...
February 18, 2020 - A successful business class fitness club is inviting an experienced administrator to work permanently. Responsibilities: receiving and registering visitors working with cash registers, advising clients on types of services Requirements: PC knowledge (Word, Excel) experience as an administrator...
February 17, 2020 - Fitness club AQUA YUNA-LIFE invites you to fill the vacant position of Reception Administrator. Having experience working in a fitness club will be a plus, but its absence is not critical. We will teach you everything! Functions: Meeting clients at the reception of the fitness club. Control...
March 10, 2020 - Fitness club Point Premium class invites active, purposeful, energetic, cheerful candidates to take part in the competitive selection for the vacancy of Reception Administrator. In your cover letter, please indicate the club that you are interested in...
February 28, 2020 - Responsibilities: - Registration of entry and exit of employees and clients in the club program using client cards; - Registration of clients for group classes by marking their presence in the club program; - Registration of clients for personal and group classes,...
February 27, 2020 - It doesn’t matter whether you are a morning person or a night owl, whether you are studying or already have a scientific degree. We are looking for you! Active, purposeful, energetic. Requirements: Punctuality and responsibility. Competent speech, communication skills, customer focus. Basic...
February 26, 2020 - Responsibilities: Meeting Guests and Club Members, registration in the club program Receiving and distributing incoming telephone calls Customer service Consulting Club Members about additional services Booking services for club clients Interaction...
February 26, 2020 - We are looking for an administrator who is: Disciplined and responsible. Open, sociable, sociable. Wants and knows how to enjoy work, an excellent team and the opportunity to play sports for free. Responsibilities: Stay in good...
March 10, 2020 - A large chain of fitness clubs announces a competition for the vacancy “Administrator-cashier (Premium class)”. Requirements: well-delivered speech, customer focus, positive attitude, resistance to stress, experience with cash register machines, in the service sector is welcome. ...
February 25, 2020 - Responsibilities: meeting clients, issuing/receiving keys to locker rooms, receiving and distributing incoming calls, providing the necessary consultations and the proper level of service to club members, monitoring the compliance of the presented club card and identity...
March 10, 2020 - Responsibilities: opening and closing the club control over the life processes of the fitness club meeting clients advisory work on services and cost of services registration for services sale of club cards and additional services of the club service work with clients...
March 6, 2020 - Responsibilities: Working with clients: Consulting clients on subscriptions, promotions, studio pricing policy, Studio presentation, training process, equipment. Organizing the work of the studio: Maintaining cleanliness and order Ensuring uninterrupted...
February 21, 2020 - The Living Steel sports club is looking for an administrator. Preference is given to communicators with a basic understanding (or advanced understanding) of the fitness industry and sports activities. Responsibilities: Meeting clients. Consulting. Sales and registration...
February 17, 2020 - Friends! We need not just an administrator, but a person who will become part of our TRIB3 Family! We relax, work, train and develop together! Every Friday we have champagne parties and come back to study on Saturday! Very...
March 10, 2020 - Responsibilities: Meeting guests and club members Receiving and processing incoming calls Ensuring effective interaction between departments of the fitness club Consulting club members Implementing the plan for sales of additional services Resolving conflicts...
February 27, 2020 - Responsibilities: Meeting Guests and Club Members, registration in the club program Consulting Club Members on additional services provided Receiving and distributing telephone calls Interaction with club departments Maintaining documentation and reporting...
February 26, 2020 - Responsibilities: work at the reception of the ice complex; meeting and serving clients and guests; receiving incoming phone calls; issuing keys; cleaning work; cleaning coordination; reporting Requirements: work experience - at least one year; communication skills...
When recruiting administrative personnel, fitness entrepreneurs in 90% of cases are guided by their own feelings and ideas about the employee’s work. In this case, the tasks of a fitness club administrator are a list of a maximum of 4-5 items in the style: “controlling the work of the club,” “welcoming guests,” “issuing keys,” and so on.
There may also be responsibilities such as “constantly smiling in the workplace,” although this will most likely seem more threatening to the applicant than encouraging him to submit a resume.
This is how most job openings are written and interviews are conducted. Of course, greeting guests and taking phone calls at the club is important tasks, but what besides Is this what an administrator should be able to do to make your fitness club work like clockwork? Let's try to figure this out together.
Problematic Points of Interaction with the Administrator
Initially, you, as the owner of a fitness club, need to identify all points of contact and interaction with the future administrator. Instead of describing everything in two or three paragraphs, you should have a clear and detailed list of all responsibilities and instructions.
This will help avoid situations when the administrator of a fitness club refuses to perform a certain amount of work, citing the fact that it is not his responsibility or that “this was not in the contract.”
And indeed – it wasn’t, simply because you forgot to indicate this at the very beginning. Such situations may be rare, but rest assured: if you hired a competent person, this will definitely happen.
To avoid this, we need to draw up a detailed list of job descriptions, according to which your administrator will work in the future.
Main Objectives
First of all, the administrator is responsible for organizing the work of the club. He needs to constantly interact on completely different issues with managers (if there are any in the club), coaches and other personnel. If your club does not have managers, then their The administrator takes over the functionality.
Maintaining Correspondence. Dialogue with the Client
The key responsibility of a fitness club administrator involves communicating with the client. At the same time, the format of communication should not be limited only to meeting clients at the reception, notifying the client about the Club’s services and receiving incoming calls.
If necessary, the administrator is obliged to make outgoing calls and e-mails in order to: coordinate or change the training time of existing clients, upsell the club’s fitness services to potential clients, receive from the client feedback on the quality of fitness services.
It often happens that a potential client is ready to buy a club card, but due to his busy schedule, he simply forgets to call the club back and his fitness activities come to naught. To prevent this from happening, the administrator needs himself remind the client about the fitness club.
With existing clients, the form of such communication helps to establish friendly contact and a call from the administrator will not be an indicator of payment extension for them, but a kind of act of politeness. As a result, this is guaranteed to improve the quality of service of your club in the eyes of visitors.
For more information on how you can improve the level of service at a fitness club, read the article:
Accounting
One of the main tasks of the administrator is to monitor and account for all expenses and income of the fitness club. Here the responsibilities can vary: from compiling simple tables to creating summary statements for an accountant. In this case, skills in working with software (Word, Excel, 1C) will be required.
The administrator must also analyze the balance of related products offered to the client at the reception and purchase them as necessary. In addition to generating reports, the administrator’s functionality includes working with any kind of documents in the “Check”, “Correct” and “Compile in accordance with” format.
Planning and Scheduling
The fitness club administrator is responsible for drawing up staff work schedules and signing up clients for training. If a client does not show up for a scheduled training session, the administrator must call and find out the reason, thereby showing that the client is important to the club. Also, when conducting club presentation events, the administrator must prepare all the necessary materials for this.
Related Tasks
All other tasks of a fitness club administrator intersect with the above and are related:
- Organization of repairs of fitness club equipment (The main task is to control order in the fitness club).
- Resolving conflict situations (Main task – Dialogue with the client).
- Sales of a fitness bar (Main task - Functionality of a sales manager).
- Drawing up payment schedules (and payment) of staff salaries (Main task - Planning and scheduling, interaction with club staff).
Here is a list of the main tasks that an administrator must perform to ensure the effective operation of a fitness club. Not all fitness entrepreneurs clearly define job responsibilities for administrative staff, which significantly complicates work in the future and prevents them from taking the fitness club service to a new level.
Main Job Responsibilities
To avoid this, we have compiled a job description for you, which needs to be worked out with the administrator (or a candidate for this position) of your club. You can also expand this list as you wish.
Instructions
Job title
The Fitness Club Administrator ensures high-quality work of the Club by performing general administrative tasks, such as - providing customer support in the Club, by phone and e-mail; preparation of related documentation; reporting; coordination of the work of the Club staff; monitoring order and cleanliness in the Club. This position requires the Candidate to be independent and effective approach in working with clients and staff to achieve and maintain maximum high level quality of service in the Club.
Main Responsibilities
- Administration of the Fitness Club and interaction with staff.
- Customer service, presentation of the Club to potential and new clients.
- Sale of Club fitness services.
- Reception incoming calls and implementation outgoing calls to current and potential clients of the Club.
- Regular audit of the Club’s range of related products and preparation of orders.
- Initial inspection of the Club equipment for malfunctions. Providing quality repairs as needed.
- Maintaining reports on all items of income and expenses of the Club. Drawing up documentation at the request of the Manager.
- Assisting in Club promotion and e-mail mailings.
- Assisting in presentations and projects of the Club at the request of the Manager.
Secrets of working as a fitness club administrator– these are a kind of small nuances, the awareness, implementation and implementation of which significantly increases the efficiency of a specialist’s work. Some of them are obvious, some you need to come to with time or experience, but one way or another, they all depend only on you. Realize that success or failure at work lies solely in your area of responsibility and start studying this article.
Introduction
It often happens that a person, having got a job as an administrator of a fitness club, after some time loses interest in it, becomes unproductive and ultimately changes the club or leaves the industry altogether. Why is this happening? There can be many reasons. There is no common language with management, conflicts with clients or employees, low earnings, stress, fatigue, and so on.
The secrets of being an administrator are that they help you be a more effective employee and thereby eliminate the possibility of conflicts with your superiors, improve your communication skills and thereby avoid possible conflicts with clients or employees, learn methods of influence, persuasion and argumentation to increase your earnings and not only. These are a kind of small tips that are not discussed in administrator training courses and which you can only learn about from more experienced colleagues or through your own experience. However, I will share some secrets with you here.
ADVICE. This article is the fourth in a series of articles about the work of a fitness club administrator. In addition to it, I also recommend that you read the articles “”, “” and “”.
Secrets of working as a fitness club administrator
The qualities that an administrator must have are charisma, charm and the ability to win over. Of course, they won’t tell you this in courses, nevertheless, with psychological point vision is an incredibly powerful tool for influencing the client. No matter what anyone says, but The first impression of a person is formed literally within the first 10 seconds after the greeting. A smile, a good mood and friendliness shown to the client often manage to win his heart even before you have time to open your mouth. It often happens that a client who feels that he is taken care of is ready to buy anything based on a feeling of gratitude.
Once you open your mouth, skills such as communication, argumentation and persuasion come into play. The ability to win over (see the previous paragraph) will help to establish contact with the client, and the ability to listen, analyze, propose and justify will help to choose the most suitable option for a person to solve his problems. The more competently your speech is structured and the better all the moves of the conversation are calculated, the easier it is for you to manage the situation. Competent speech + mastery of equipment + well-spoken language = result. Constantly improve your speech and your skills of argumentation, influence and persuasion.
In order for the administrator to be able to calculate all possible dialogue options in advance, I strongly recommend acquiring a script. A script is a specific algorithm, written down in steps: what needs to be said, how to say it and when to say it, in order, on the one hand, to give the client the necessary amount of information, on the other hand, to conduct a dialogue towards the main goal for the administrator - closing the transaction. The script should also include how to handle objections and argue, but remember that the script does not need to be followed blindly. Use the script, it significantly increases the likelihood of closing a deal due to a specific algorithm of actions.
The authority of a fitness club administrator
- In order to be able to convey information about his club to the client as completely and deeply as possible, the administrator must use its services himself. This is another obvious rule that allows you to conduct club presentations with the highest quality possible, thereby increasing your authority in the eyes of the client. When he knows that club employees themselves use his services, this increases their value in his eyes, which means he will be willing to pay for them. The club's management almost always provides its employees with a full or partial discount on the use of its services. Golden rule– use the product you sell yourself.
- Of course, the authority of a fitness club administrator is also influenced by his experience. The more experience a person has, the more familiar he is with how the mechanism of interaction with clients works, from establishing contact to closing a transaction, that is, selling. Clients are the same people and always see or feel falsehood. An administrator who says “now I’ll tell you everything,” and at the same time cannot put two words together, will immediately give the client the impression that he is being deceived. Don’t try to show yourself as a know-it-all, especially if you just got a job. Also, do not tell the client “I don’t know”, say “I’ll find out” and offer to call back or come over after the training.
- Another factor that increases his credibility in the eyes of clients is attentiveness. This applies primarily to first and last names, as well as dates and events. This is another unspoken rule of interaction with clients. You can remember, you can write down this data, but The very fact that you address the client by name will endear him to you and enhance your reputation. Clients know that there are many of them and very few administrators, and when you show a person that you know him, you are thereby demonstrating that you set him apart from the crowd. Clients appreciate this very much. Maintain a database of clients and enter their names, the names of their children, birthdays and other data there.
Fitness club administrator reputation
- When a person takes office, he can prove himself to be either an integral personality or a characterless one. Competition among administrators encourages a person to either show character or bend under others. A newbie may be given many unnecessary or meaningless responsibilities that are outside his area of competence. The job description clearly states what the administrator should do and what he should not do. If a second or senior administrator or anyone else forces you to run to the store for chocolate during working hours, you can safely refuse. Learn your job description and don't be afraid to put people in their place.
- Forget about what a bad mood is in principle. There is no such concept for an administrator. Each person has his own concerns and his own problems. The administrator is the face of the club; he is the first person the client sees when entering the reception. If the administrator is not in the mood, he will most likely cause negative emotions among visitors, and if he also starts to be rude to them, then this may even serve as a reason for dismissal. Remember that the administrator works with his face and tongue. Nobody cares that you have a loan debt, have a headache, or have a broken car. Learn to manage your emotions and always be positive.
- The reputation of an administrator can be tarnished by such seemingly basic things as ignoring clients, fiddling with the phone, or eating sandwiches at work. The visitor may be put off by the strong smell of cigarettes, bad breath, as well as simple rudeness towards him. Selling the club’s goods or services “bypass the cash register” is in principle prohibited by both the employment contract and the job description. You can sell any of your own goods or goods of trainers in the club only with the prior permission of the management. In any situation, save face, be decent and follow the administrator’s job description.
Fitness club administrator salary
- As you know, the salary of a fitness club administrator consists of a salary and a percentage of sales. The rate is a constant value and usually quite small, which means that the amount of your earnings is determined by the number of main (subscriptions) and additional sales (goods and services). Typically, one person buys one subscription. At the same time, this one person can buy many additional ones. services, be it a solarium session, SPA treatments, massage, water, coffee, gloves, shaker, etc. Often earnings with additional. sales allows you to earn more than by selling subscriptions. Offer your clients extras. services and goods, as this increases your earnings.
- It's no secret that fitness is a seasonal business. The administrator's earnings come from selling goods or services to clients. When the flow of clients is continuous, the administrator earns a lot; when the flow decreases, income also falls. Since you cannot influence seasonality, influence the average bill. In the low season, when attendance drops, it is necessary to actively promote additional services. club services. It is also necessary to correctly distribute the number of long and short subscriptions. If you sold an annual subscription to a client, answer the question right away: how will you replenish the cash register next month? Therefore, sell one-, two-, or three-month passes more often.
- Most fitness clubs, if not all, have a so-called sales plan. This is the number of subscriptions that the administrator must sell per month. This plan has a lower limit, but no upper limit. The point is that the administrator must sell at least a specified number of subscriptions per month, and if he does not reach this minimum mark, he may be reprimanded. The next month, if the pattern repeats, he is given a warning. If the sales plan is not completed in the third month, the administrator may be fired. Do not treat the plan as an enemy, but perceive it as an incentive to be more active in your work.
Starting a career as a fitness club administrator
Without work experience, it is quite difficult for a future administrator to get a job right away in a prestigious fitness club. In fact, there is nothing supernatural in this, everything is completely logical. In premium clubs, the target audience is usually wealthy people with an above-average income level. Such clients not only want, but often demand special treatment. A newcomer who has just come to the club, has poor command of equipment and begins to spout nonsense at the sight of a client, certainly exposes the management, which took the risk of hiring him. The client will not hesitate to file a complaint with management, and they, in turn, will, at best, reprimand the administrator, or at worst, fire him in accordance with current legislation. As a result, both the administrator and management of the club and the visitor will not benefit from this situation.
On the fingers everything looks quite simple. The task of an applicant for an administrator position is first and foremost to get into the industry. It is absolutely fair to think that the clubs entry level It will be much easier to get a job, because sometimes they indicate in advertisements that they even consider candidates without work experience. If you set a goal to grow and develop in your chosen direction, get a job in budget clubs, gain experience there and move on to more prestigious ones.
Conclusions
Be that as it may, the salary of a fitness club administrator depends primarily on how inclined he is to constant learning and self-development. The learning process may have a beginning, but it certainly has no end. As I have said in previous articles, the industry, employer and clients value a specialist who is constantly improving in his craft. Study at trainings, read specialized literature, attend conferences, watch lectures, listen to audio books and improve your qualifications in every possible way, and then even in a budget club you can earn more than your colleagues in premium clubs.
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Fitness club administrator job on the website in Moscow, fitness club administrator vacancies from direct employers in Moscow. Jobs in Moscow without work experience and highly paid ones with work experience. Jobs administrator fitness club for women.
Hills Sport LLC- Moscow
Reception and distribution of incoming telephone calls. Meeting guests and clients of the fitness club. Working with a cash register. What you have to do: Administrator of the Fitness Club Moscow M3 vacancies... 35,000 rubles.
at: msk-rabota.ru - 4 days ago
Living Steel LLC- Moscow
Sports club "Living Steel" is looking for an administrator. Preference is given to communicators with a basic understanding (or advanced understanding) of the fitness industry and sports activities. Responsibilities: Requirements... Fitness Club Administrator work... 25,000 rub.
4 days ago
SKBI BARS- Moscow
Meeting guests and Club members, their registration. Receive incoming calls. Consultation on the Club's services, registration for them, sale. Work schedule 2/2. fitness club administrator with clients... from 30,000 RUR
on: job50.ru - 6 days ago
LLC "AKKOR"- Moscow
Experience working in a fitness club. Ability to work in the 1C Fitness program. Meeting guests and Club members, their registration. Receive incoming calls. Consultation on the Club's services, registration for them, sale. Contact... fitness club administrator for evening... 30,000 rub.
on: msk-rabota.ru (+1 source) - 6 days ago
LLC "AKKOR"- Moscow
Experience working in a sports (fight) club. Ability to work in the 1C Fitness program. Meeting guests and Club members, their registration. Receive incoming calls. Consultation on Sports Fighting services... sales administrator of a fitness club... 30000-30000
at: joblab.ru - 6 days ago
Fitness club Apollon- Moscow
Meeting of Guests and Club Members, registration in the club program. Receive incoming phone calls. Service work with clients. Maintaining documentation and reporting servicing club clients at the cash register maintaining... fitness club administrator trainer... 30,000 rub.
at: msk-rabota.ru - 7 days ago
SlimFitClub LLC- Moscow
Presentation of the club and provision of competent advice on the services provided Conducting telephone conversations Selling service packages for training Reporting, cash management, working in 1C, Organizing... administrator of a fitness club for a children's center... 45,000 rubles.
at: msk-rabota.ru - 7 days ago
Discipline, training club - Kiev, Pirogova street.
proof of work in fitness or at the reception (prote, we are looking at candidates without proof, but we are eager to develop in this area and are ready to start everything!). be the first special company that ours know... administrator of a fitness club and salon... 10,000 UAH
